Privacy
OUR COMMITMENT TO YOU
At Tune, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.
We appreciate that you trust us with your information and we intend to always keep that trust. We prioritise your privacy in all our products and services by involving experts from various fields. Our commitment to transparency means we write our Privacy Policy in plain language, ensuring you understand our practices. We dedicate teams to safeguard your data, constantly updating security measures for enhanced safety.
Effective on 01/8/2023
1. INTRODUCTION
This privacy policy (“Privacy Policy”) describes the information collected by Tune Company Limited. (“we,” “us,” or “our”), how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. By using our website, located at www.tune.date (“Website”), our mobile apps, and/or other services we provide (collectively, “Tune”), you agree to the practices set forth in this Privacy Policy.
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services we operate under the brand Tune. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services. Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy, not this Privacy Policy, applies.
3. Data Controller
The company responsible for your information under this Privacy Policy (the “Data Controller”) is:
Tune Company Limited
37 Bang Phrom 29
Bang Phrom
Taling Chan, Bangkok
10170
THAILAND
privacy@tune.date
4. Information We Collect and How We Collect It
a. Account Information: When you sign up for an account, we collect your phone number, name, university’s email address, gender, date of birth, picture, education level, height, and religion. In addition, we shall collect your interests also.
b. Profile Information: We may collect you and store personal information to complete your profile and identify your identity. You can also share additional information with us, such as details on your bio and your interests, as well as content such as photos and videos.
c. Financial Information: In case of subscription to our services, we collect and process financial information (e.g., credit card details) to facilitate payments. We do not store this financial information on our servers. Instead, it is securely transmitted to our third-party financial service providers.
d. User-Generated Content: We may collect and store content you generate while using the App, including messages, photos, and other information you choose to share.
e. Usage Information: We automatically collect information about how you use the App, such as your interactions, device information and IP address.
f. Location Information: With your consent, we may collect your geolocation data (GPS) of your device to provide location-based services within the App when you first register with the App through your device and when you enable your location within the App .
g. Financial Information: In case of subscription to our services, we collect and process financial information (e.g., credit card details) to facilitate payments. We do not store this financial information on our servers. Instead, it is securely transmitted to our third-party financial service providers.
h. Cookies and Similar Technologies: With your consent, we may collect your cookies and similar technologies. We use cookies and similar technologies to enhance your experience, improve the App, and analyse usage patterns.
5. How We Use Your Information
a. To provide and improve the App's services and features.
b. To match and connect users based on their preferences.
c. To communicate with you, respond to inquiries, and provide support.
d. To personalise your experience and show relevant content and advertisements.
e. To prevent fraudulent activities and ensure compliance with our terms and conditions.
6. Legal Basis for Processing
We process your personal data based on the following legal bases:
a. Performance of Contract: Processing is necessary for the performance of the contract between you and us (e.g., to provide matchmaking services).
b. Legitimate Interests: We may process your data for legitimate business interests, such as improving the App and preventing fraud, in a manner that respects your privacy rights.
c. Consent: We will obtain your consent for certain processing activities, such as accessing your geolocation data.
7. Data Retention
We will retain your personal and financial data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Generally, we will retain your data for the duration of your account's active status, as needed for legitimate business purposes or to comply with legal obligations.
8. Data Sharing and Disclosure
a. Third-Party Financial Service Providers: We may share your financial information with third-party financial service providers to facilitate payments for subscription services. These providers are contractually obligated to process your data securely and only for the purpose of providing the financial service.
b. Third-Party Service Providers: We may share your data with third-party service providers that help us operate the App, such as cloud storage providers, payment processors and analytics tools.
c. Other Users: We may share your information with other users in connection with the App's matchmaking services.
d. Legal Compliance: We may share your data to comply with legal obligations, respond to requests from public and government authorities, or protect our rights and interests.
9. Your Rights
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
a. Right to Withdraw Consent: You have the right to withdraw your consent for processing personal data at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
b. Right to Access Personal Data: You have the right to access your personal data retained by us. To request access, please contact the data protection officer (DPO)
c. Right to Obtain Personal Information: You have the right to obtain information about yourself and to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
d. Right to Object: You have the right to object to the collection, use, or disclosure of personal data for certain purposes.
e. Right to Delete Personal Data: You have the right to request the deletion of your personal data, subject to exceptions.
f. Right to Suspend Data Use: You have the right to suspend the use of your personal data in certain circumstances.
g. Right to Correct Personal Data: You have the right to correct inaccurate or incomplete personal data.
h. Right to Complain: If you believe that we are not processing your personal data in accordance with this policy, you have the right to lodge a complaint with a supervisory authority.
10. Data Security
We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, or destruction.
11. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
12. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the website.
13. How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at privacy@tune.date.
14. Data Protection Officer
We have appointed a Data Protection Officer (DPO), Kwanchanok Inkam, who can be reached at privacy@tune.date. The DPO is responsible for overseeing the processing of personal data and ensuring compliance with relevant data protection laws and regulations.
